What type of complaint is this?
## Customer Complaint Handler 🎯 Use this guide to route and resolve any customer complaint effectively — protecting loyalty and preventing escalation. **Why it matters:** - 68% of customers leave because they feel *unappreciated* — not because of product quality - Resolving a complaint on first contact retains ~95% of customers - A bad experience shared online reaches 10× more people than a good one Choose the complaint type below to get the right response protocol.
Is this product still under warranty?
Did this issue directly cost the customer time or money?
Was this charge unauthorized or disputed as fraudulent?
Was the order completely lost in transit?
Is this complaint about a team member's behavior?